Some countries mandate car insurance for rental cars, so make sure to check that before booking though an online company. A concerned writer asked travel columnist Christopher Elliott what they can do about a situation they encountered with Expedia in Israel. He responded in MSNBC’s article “Broadsided by mandatory car rental insurance.”
The writer told Mr. Elliott that they had booked three rental cars in Israel through Expedia at Budget Rental Cars. When the first family member went to pick up their car in Israel, they were told they would have to add mandatory rental car insurance. They were displeased that Expedia didn’t compare car insurance requirements and add this extra cost in when they received their quotes. After this happened, they tried to cancel their other two reservations and Expedia said that they could not do so because they had incorrect reservation numbers.
Mr. Elliott contacted Expedia and got the concerned writer a refund for the extra car insurance, as well as a $100 voucher for their troubles. Expedia definitely should have added the mandatory car insurance cost into their quote, especially because the ‘promise’ on their website states that they will be there to help customers 24/7. They also dropped the ball in saying they could not locate the other two reservations, but the Budget car office and an unfriendly employee may have had something to do with that. The moral of the story is that whether you are getting a quote from Infinity auto insurance or looking for a car rental in another country, make sure to get full disclosure and know exactly what you need and what you are getting.
